Mercedes-AMG Plug-in Hybrids Face Recall Due to Potential Loss of Propulsion

Safety Concerns Prompt Recall of Select Mercedes-AMG Plug-in Hybrid Vehicles

Daimler AG, the parent company of Mercedes-Benz, has announced a voluntary recall affecting a select number of Mercedes-AMG plug-in hybrid vehicles. The recall stems from a potential issue that could lead to a sudden and unexpected loss of propulsion, posing a safety risk to drivers and other road users. While no accidents or injuries related to this issue have been reported, Mercedes-Benz is taking proactive measures to address the concern and ensure the safety of its customers.

Which Models Are Affected?

The recall affects specific model years of the following Mercedes-AMG plug-in hybrid vehicles:

• AMG C-Class (sedan and wagon) - Model Years 2020-2022
• AMG E-Class (sedan and wagon) - Model Years 2021-2022
• AMG GLE-Class (SUV) - Model Years 2021-2022
• AMG S-Class (sedan) - Model Years 2022
• AMG GT 4-Door Coupe - Model Years 2021-2022

It's important to note that not all vehicles within these model years are affected. Owners can verify if their specific vehicle is included in the recall by entering their Vehicle Identification Number (VIN) on the Mercedes-Benz recall website or by contacting their local authorized Mercedes-Benz dealer.

What Causes the Loss of Propulsion?

The issue lies within the high-voltage battery management system of the affected plug-in hybrid vehicles. Under certain operating conditions, a software error can occur that interrupts the power supply to the electric drive motor. This interruption can result in a sudden loss of propulsion, leaving the vehicle without power. Although the combustion engine may still be operational, the unexpected loss of electric drive power can be disconcerting and could increase the risk of an accident, especially at higher speeds or during overtaking maneuvers.

What Should Affected Owners Do?

Mercedes-Benz is urging all owners of potentially affected vehicles to contact their local authorized Mercedes-Benz dealer to schedule a service appointment as soon as possible. The remedy for this issue involves a software update to the high-voltage battery management system. This update will correct the software error and eliminate the potential for a loss of propulsion. The software update will be provided free of charge to all affected owners.

In the meantime, Mercedes-Benz recommends that owners of affected vehicles exercise extra caution while driving, particularly in situations where sudden deceleration could pose a safety risk. If a loss of propulsion occurs, drivers should safely pull over to the side of the road and contact their Mercedes-Benz dealer for assistance.

Further Information and Support

Owners can find additional information regarding the recall, including FAQs and contact information for Mercedes-Benz customer support, on the official Mercedes-Benz website. It's crucial for owners to take this recall seriously and address the potential safety concern promptly. By taking proactive steps, Mercedes-Benz is demonstrating its commitment to customer safety and maintaining the high standards of its vehicles.

Importance of Addressing the Recall

Ignoring a recall can have serious consequences. In this case, continuing to drive an affected vehicle without the software update increases the risk of experiencing a sudden loss of propulsion, which could lead to an accident. Addressing the recall promptly ensures the safety of the driver, passengers, and other road users. Additionally, getting the software update completed will maintain the vehicle's performance and reliability, protecting the owner's investment.

Mercedes-Benz's Commitment to Safety

This recall underscores Mercedes-Benz's commitment to vehicle safety. While recalls can be inconvenient, they are a necessary step in ensuring that potential safety issues are addressed promptly and effectively. By proactively identifying and addressing this potential problem, Mercedes-Benz is demonstrating its dedication to providing its customers with safe and reliable vehicles. Owners are encouraged to cooperate with the recall process to maintain the safety and performance of their Mercedes-AMG plug-in hybrid vehicles.

Long-Term Implications

While this recall addresses a specific software issue, it highlights the increasing complexity of modern vehicles, particularly those with advanced hybrid powertrains. As vehicles become more reliant on software and interconnected systems, the potential for software-related issues increases. This emphasizes the importance of rigorous testing and validation processes throughout the vehicle development lifecycle. Furthermore, it underscores the need for manufacturers to be proactive in identifying and addressing potential safety concerns through recalls and software updates.

Conclusion

The recall of these Mercedes-AMG plug-in hybrid models serves as a reminder of the importance of staying informed about potential safety issues affecting your vehicle. Owners should regularly check for recalls by visiting the manufacturer's website or contacting their local dealer. By addressing recalls promptly, drivers can contribute to a safer driving environment for themselves and everyone on the road.